Every fee, in one place, the same in every area, and no VAT on top
No hidden extras and no VAT: we are not VAT-registered, so the figure you see is the figure you pay. Durham, Andover, London or Swansea, the sheet is identical. If it isn't on this page, we don't charge it. Published under section 83 of the Consumer Rights Act 2015.
Landlords: long lets
| Service | Fee | What's included |
|---|---|---|
| Tenant Find | £495, no let no fee | Photos, floorplan, portals, viewings, referencing, occupation contract, deposit registration, inventory |
| Full Management | 12% of rent, capped at £150 a month | Tenant Find plus rent collection, arrears process, 24/7 repairs line, quarterly inspections, compliance calendar, renewals, statements |
| Full Management set-up | £295 (waived when switching a tenanted property) | Onboarding, compliance audit, tenant find |
| Managed+ Rent Guarantee | Full Management fee plus £25 a month | Rent guarantee and legal expenses cover, subject to referencing and the insurer's terms |
| Renewal or rent review | Included | No charge |
| Inspection | Included quarterly; £45 for additional visits on request | Photo report |
| Inventory and check-out | Included on Full Management; £120 on Tenant Find if requested | Photographic inventory, check-out report |
| Gas safety, EICR, EPC, legionella, PAT | At the engineer's cost, no mark-up | Booked and chased by us |
| Repairs and maintenance | Contractor's invoice, no mark-up | Your approval above £150 |
| Possession proceedings (not on Managed+) | £195 plus court fees | Notice drafting and service, court paperwork |
| Leaving us | £0 | 30 days' notice, same-day handover |
HMO management (hellomyroom)
| Service | Fee | What's included |
|---|---|---|
| Full HMO Management | 15% of gross room rent | Room-by-room letting, contracts, deposits, bills management, licensing, fire safety log, cleaning of shared areas, 48-hour void re-marketing |
| Room let-only | £249 per room | Find and reference one sharer, contract, deposit, room inventory |
| Licence application | £150 plus council fee | Application, floor plans, inspection attendance |
Serviced accommodation
| Service | Fee | What's included |
|---|---|---|
| Short-let appraisal | Free | Long-let vs short-let income projection and Welsh legality check |
| SA Launch | £495 (waived with 12 months' Full SA Management) | Photography, listings, pricing set-up, house manual, compliance pack |
| Full SA Management | 18% of net booking revenue | Pricing, guests, cleaning coordination, maintenance, reviews, statements, 182-day tracking, register and levy admin |
| SA Co-Host | 12% of net booking revenue | Listings, pricing, guest messaging, statements |
| Cleaning and linen | At cost, charged per turnover | Passed through from the cleaning team's invoice |
| Flex Switch to or from a long let | Included | No re-onboarding fee |
Tenants and contract-holders
| Payment | Amount | Notes |
|---|---|---|
| Holding deposit | Up to one week's rent | Deducted from your first rent or deposit; refundable in the circumstances the law sets out |
| Security deposit | Five weeks' rent (the legal cap in England; our standard in Wales) | Protected with a government-approved scheme |
| Rent | As advertised | Monthly in advance |
| Default charges | Lost keys at cost; late rent interest at 3% above base rate after 14 days | Only as permitted by the Tenant Fees Act 2019 (England) or the Renting Homes (Fees etc.) (Wales) Act 2019 |
| Referencing, admin, viewings, renewals, check-out | £0 | Banned fees in England and Wales. We never charge them. |
Statutory statements
Client money protection
Hello New Home 2 Limited (company no. 13752357), trading as Hello New Home, is a member of [scheme name], membership number [000000]. Certificate on request and displayed at our office.
Redress scheme
Hello New Home is a member of [The Property Ombudsman / Property Redress Scheme], membership number [000000]. Our complaints procedure is on the compliance page.
Rent Smart Wales
Licensed agent for properties in Wales, licence number [LR-00000-00000]. Check it at rentsmart.gov.wales. There is no equivalent agent licence in England; the redress and client money protection memberships above apply to every area.