Property management in Durham

What is included for 12%

• Marketing on Rightmove, Zoopla and OnTheMarket, with photographs and viewings by our Local Partner.
• Referencing through Vouch or Goodlord, Right to Rent checks on every adult occupier, the tenancy agreement and the written statement of terms before the tenancy is agreed.
• Deposit protected within 30 days, capped at five weeks' rent, with the holding deposit held to one week's rent under the Tenant Fees Act 2019.
• Rent collection, arrears chasing and a repairs line answered 24 hours a day.
• Quarterly inspections by someone who lives in the county, with a written report.
• The council selective licence application where your address is in a designated area, and the expiry on your calendar.
• Gas, electrical, EPC and alarm certificates tracked, and your landlord database registration when the service opens.
• A rent review each year and a year-end statement.

What it costs on Durham rents

12% of the rent, no VAT added. On the ONS County Durham average of £650 a month that is £78. A £550 terrace in Stanley costs £66 a month. A £900 house in Chester-le-Street costs £108. Our cap of £150 does not come into play until £1,250, which in this county means a large Durham City house.

Tenant Find alone is £495, no let no fee, and covers marketing, viewings, referencing, Right to Rent, the agreement and written statement, deposit registration and the inventory. After that the property is yours to manage.

There are no fees for renewals, inspections or notices. The fee sheet is the same in every area we cover.

The Renters' Rights Act, done for you

Since 1 May 2026 every tenancy in England is periodic. Fixed terms are gone, section 21 is gone, and possession runs on the Section 8 grounds. Rent can go up once in any 12 months by a Section 13 notice with two months' notice, and the tenant can take it to the tribunal. You cannot take more than one month's rent in advance, and a tenant's request to keep a pet needs an answer within 28 days.

Before any tenancy starts the tenant must have a written statement of the key terms; missing it carries a fine of up to £7,000. We serve it with the agreement. From December 2026 the private rented sector database opens and every landlord in England will need to register; we complete your entry when your region's window opens.

If you ever need the house back to live in or to sell, Grounds 1 and 1A need four months' notice and cannot be used in the first 12 months of a tenancy. We tell you the earliest real date rather than the one you were hoping for.

Switching from another agent

Your tenant does not need to move for you to. We give notice to your current agent, collect the deposit certificate, the certificates and the licence, check the file against the Act and the council's licensing map, and our Local Partner meets the tenant at the house. If a gas certificate has lapsed or the written statement was never served, you hear about it before we take over, not after.

Next step: the free rent review

Fill in the free rent review with the address and, if you have one, your current agent's fee. Within one working day you get a realistic rent for your street, the selective licence position for the address and a written fee comparison. No obligation, and our Local Partner can come to the house if you would like a second opinion in person.